Some cell-phone users, because of their limited English, end up with cell-phone service-provider contracts that have expensive charges for not-needed services. Other customers have been confused by the difficult application process for some utilities’ low-income discount programs.

KYCC helps limited English speakers who are having difficulty communicating with their cell phone, Internet, cable, gas, electric, water and phone providers. A bilingual (Korean or Spanish) Consumer Advocate can help you fix billing errors, find emergency funding for utility bills, and untangle other issues.

Consumer Advocate Sharon Paik can help, say, your mother or your grandfather with these thorny bill problems.  For this free service, please contact Ms. Paik at (213) 365-7400 x5238 or at spaik@kyccla.org.